Question 1

How quickly can you fix my sensor issues?

Accepted Answer

In most cases, we can diagnose and repair garage door sensor issues within the same day you call. Our technicians carry common sensor parts and tools in their service vehicles, which allows us to complete most repairs on the first visit.  When you contact us about sensor problems, we'll ask a few diagnostic questions to better understand the issue. Common sensor problems include misalignment, dirty lenses, wiring issues, or failed sensors. For straightforward alignment or cleaning issues, repairs typically take 30-60 minutes. If a sensor needs replacement, we usually have compatible parts on hand.  For urgent situations where your garage door won't close due to sensor issues, we prioritize these calls and can often arrive within a few hours. Our goal is always to restore your garage door's safe operation as quickly as possible while ensuring the repair is done correctly the first time.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensors, also known as photo-eye sensors, can experience problems due to several common causes:  Misalignment: The most frequent issue is when sensors become misaligned. This can happen from accidental bumps, vibration over time, or changes in temperature causing expansion and contraction of mounting brackets. When sensors aren't pointing directly at each other, the safety beam is broken and the door won't close.  Dirty or Obstructed Lenses: Dust, cobwebs, dirt, or debris on the sensor lenses can prevent the infrared beam from transmitting properly. Even a small amount of buildup can cause intermittent problems, especially in dusty garages or during certain lighting conditions.  Sun Interference: Direct sunlight hitting the sensors, particularly during sunrise or sunset, can overwhelm the infrared receiver and cause the door to think something is blocking the beam. This is a common seasonal issue as the sun's angle changes throughout the year.  Wiring Problems: Over time, the thin wires connecting sensors can become damaged, corroded, or develop loose connections. Rodents may also chew on wiring, and vibration from the door operation can loosen connections at the terminals.  Failed Sensors: Like any electronic component, sensors can fail due to age, electrical surges, or water damage. Most sensors last 10-15 years before needing replacement.  LED Light Interference: Some LED light bulbs can interfere with the infrared sensors, causing erratic behavior. If problems started after changing light bulbs, this could be the cause.

Question 3

Do you offer financing for new commercial door installations?

Accepted Answer

Yes, we understand that commercial garage door installations represent a significant investment for your business, and we offer several financing options to help make these projects more manageable.  Financing Options Available: - 0% Interest Financing: For qualified businesses, we offer promotional 0% APR financing for 12-24 months on commercial door installations over $5,000. - Extended Payment Plans: We partner with commercial lending institutions to offer extended payment terms up to 60 months, allowing you to spread the cost over time while enjoying the benefits of your new door immediately. - Lease-to-Own Programs: For businesses that prefer to keep capital available, we offer lease-to-own arrangements where you can acquire the equipment at the end of the term.  Application Process: The financing application process is straightforward and can usually be completed in one business day. We'll need basic business information and can often provide approval within hours. Our team will work with you to find the financing solution that best fits your cash flow needs.  What's Included: Our commercial door installations include removal and disposal of old doors, professional installation, new hardware and weather sealing, opener systems if needed, and our comprehensive 2-Year warranty on labor.  Contact us at (508) 545-9552 to discuss your commercial project and learn more about available financing options. We'll provide a detailed quote and explain all payment options available to you.

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